Return Policy for IMG Laser Tech

Last Updated: 2023/09/13

1. Overview

At IMG Laser Tech, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a hassle-free return and exchange policy. Please read the following guidelines carefully to ensure a smooth return process.

2. Eligibility for Returns

2.1. We accept returns on products purchased directly from our website within 7 days from the date of purchase.

2.2. To be eligible for a return, the following conditions must be met:

• The product must be in its original, unopened, and unused condition.
• All original tags, packaging, and accessories must be included.
• The product must not be damaged, tampered with, or altered in any way.

3. Returns Process

3.1. To initiate a return, please follow these steps:

• Contact our customer support team at mihai@imhlasertech.com to request a Return Merchandise Authorization (RMA) number.
• Clearly mark the RMA number on the outside of the package you are returning.
• Pack the product securely, including all original packaging and accessories.
• Ship the product to the address provided along with your RMA number.

3.2. We recommend using a trackable and insured shipping method to ensure that your return is received by us.

4. Refund or Exchange

4.1. Once we receive and inspect the returned product, we will process your refund or exchange.

4.2. If you are eligible for a refund, it will be issued to the original payment method used for the purchase. Please allow 14 days for the refund to appear in your account.

4.3. If you opt for an exchange, we will ship the replacement product to you promptly.

5. Non-Returnable Items

5.1. Certain items are non-returnable, including but not limited to:

• Products that are opened, used, or damaged.
• Personal hygiene or consumable products.
• Products purchased from unauthorized sellers.

6. Warranty Returns

6.1. If you believe your product is defective and covered by a warranty, please contact our customer support team for further assistance. Warranty claims are subject to the terms and conditions of the specific product warranty.

7. Contact Us

If you have any questions or need assistance with the return process, please reach out to our customer support team at mihai@imglasertech.com. We are here to help you.